WhatsApp AI Business Assistant Handling 8,500+ Messages Daily
Built WhatsApp chatbot answering product questions, processing orders, and managing returns.
WhatsApp AI Business Assistant Handling 8,500+ Messages Daily
Built WhatsApp chatbot answering product questions, processing orders, and managing returns.
Founder note: this is written to be practical. We focus on what we learned in delivery, what changed for the team, and what results held up after rollout.
The Real Problem
1. Customers preferred WhatsApp but company had no presence
2. No way to handle customer inquiries 24/7
3. High response time meant lost sales
4. Order processing was manual through messages
5. Returns and refunds were confusing for customers
What We Actually Changed
Built intelligent WhatsApp bot:
- Product information and inventory lookup
- Order placement and tracking
- Payment processing through WhatsApp Pay
- Returns and refunds self-service
- Escalation to human support when needed
- Personalized product recommendations
- Automatic receipt and invoice delivery
- Integration with inventory system
TOOLS AND METHODS USED
Delivery Journey
WhatsApp Setup
Business account setup, API configuration
Bot Development
Built conversation flows, product lookup
Payment Integration
WhatsApp Pay setup, order processing
What Improved
WhatsApp is where our customers live. WEBOPS Limited put our business on WhatsApp in a way that actually generates sales. One-third of our orders now come through WhatsApp. This single thing transformed our customer experience.
FOUNDER BRIEF
DELIVERY STACK
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