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Restaurant Group Online Ordering System Boosting Revenue 156%

Built integrated website with online ordering, real-time kitchen display, and delivery management.

Home/Case Studies/Restaurant Group Online Ordering System Boosting Revenue 156%
Hospitality8 WEEKSVERIFIED RESULTSRegional restaurant group

Restaurant Group Online Ordering System Boosting Revenue 156%

Built integrated website with online ordering, real-time kitchen display, and delivery management.

Founder note: this is written to be practical. We focus on what we learned in delivery, what changed for the team, and what results held up after rollout.

INDUSTRYHospitality
CLIENT TYPERegional restaurant group
TIMELINE8 weeks
DELIVERY SCOPEOnline ordering, table booking, menu CMS, 12 locations
domain

The Real Problem

1. 30% commission fees on every third-party delivery order

2. No brand presence on their own digital channels

3. Customers didn't know about restaurants outside their location

4. Manual order entry creating errors (5% of orders)

5. No real-time visibility into delivery status

build

What We Actually Changed

Built custom Next.js ordering platform with:

- Unified website for all 8 restaurant locations

- Real-time menu inventory management

- Integrated payment processing

- Custom delivery logistics dashboard

- Real-time order tracking for customers

- Admin panel for restaurant managers

- Mobile app for repeat customers

- Marketing automation for loyalty

TOOLS AND METHODS USED

Next.jsReactReact NativeNode.jsMongoDBStripeGoogle Maps APITwilio
layers

Delivery Journey

PHASE 1

Platform Architecture

Tech stack decision, database design

PHASE 2

Menu Management System

Restaurant admin panel for menu updates

PHASE 3

Ordering & Payment

Customer ordering flow, Stripe integration

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What Improved

Getting off the third-party delivery apps was the best business decision we made. WEBOPS Limited built us a platform that's actually better than the competitors. Our direct order revenue now covers our rent. This is transformative.

+156%
Revenue
45%
Direct Vol.
+68%
Retention
Direct orders now 45% of volume, replacing 30% commission fees
Reduced from 5% errors to near-zero with automation
Customers spend more on direct orders vs. delivery apps
Loyalty program increased repeat order rate
Optimized routing reduced average delivery time
12% of orders are from customers discovering new locations
business_center

FOUNDER BRIEF

INDUSTRY
Hospitality
TIMELINE
8 weeks
CLIENT TYPE
Regional restaurant group
terminal

DELIVERY STACK

Next.jsReactReact NativeNode.jsMongoDBStripeGoogle Maps APITwilio

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