Insurance Claims Intake Agent with Document Extraction
AI agent automates first notice of loss, extracts policy data, and routes claims to adjusters.
Insurance Claims Intake Agent with Document Extraction
AI agent automates first notice of loss, extracts policy data, and routes claims to adjusters.
Founder note: this is written to be practical. We focus on what we learned in delivery, what changed for the team, and what results held up after rollout.
The Real Problem
1. Average intake time was 22 minutes per claim
2. Missing documents delayed 40% of cases
3. Call center backlog peaked during storm seasons
4. Adjuster routing relied on manual triage
What We Actually Changed
Deployed a multimodal AI claims agent that collects incident details, extracts documents, validates policy coverage, and routes cases by severity and specialty.
TOOLS AND METHODS USED
Delivery Journey
Workflow Mapping
Claims flows, compliance review
Agent Build
Intake bot, document extraction
Pilot & Scale
Adjuster routing, production rollout
What Improved
Storm season used to break our ops team. The agent keeps intake moving while adjusters focus on complex cases.
FOUNDER BRIEF
DELIVERY STACK
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